In recent years, due to the impact of various e -commerce platforms, 3C digital stores have faced severe tests.In the era of Internet popularization, users have evolved into "experts", and they have a good understanding of standardized parameters.And 3C Digimon Citys own management and services are also one of the important factors.How can the sales staff of digital malls be managed to recover the prosperous situation?Lets take a look at the digital mall management system, sales management system, etc.
Digital mall management regulations
Decoration construction management regulations
1. After the merchant signs the lease contract, when the decoration or the merchant renovate, the decoration plan must be proposed according to the requirements of the mall. With the approval of the mall management department, the decoration permit is officially processed before the decoration can be renovated.
2. Decoration process: Sign the lease contract —— → Submit the decoration plan —— → apply for a decoration permit with the shopping mall management department → pay the renovation deposit —— → The management department agrees to list the decoration —Relevant personnel in the management department are supervised on -site — → After the renovation is completed, the merchant and management personnel signed on the decoration inspection form to confirm that it meets the decoration regulations —— → refund the renovation deposit.
3. Civilized construction and ensure the normal operation of the shop.
(1) During construction, the stalls cannot occupy the road to obstruct the pass.
(2) Clean the public venue and construction site every day during construction.
(3) It is strictly forbidden to carry out strong noise and release of strong pungent smells, smoke, and dust during business hours, and this construction can only be carried out during overtime.
(4) Large amount of decoration materials should be selected to enter the field at non -industry hours. If you need to enter the material within the business hours, you can only go to the stairs next to it and do not take the escalator.
4. Other matters:
(1) Construction can only be carried out in accordance with the review plan, and must not be changed at will. If you need to change, the companys consent must be obtained (New Shanghai Grand World), otherwise the responsibility will be at your own risk.
(2) The decoration must be completed as scheduled and must not be delayed at will.
(3) The garbage generated by the decoration is transported to the designated place.
Fire management regulations
1. Under the circumstances of non -fire police, all people are not allowed to take water with fire hydrants.
2. In order to avoid fires, merchants should abide by the following regulations:
(1) Smoking is strictly prohibited in the shop. If you do need it, please go to the specified point or the mall of the smoking, and the cigarette butau must be extinguished. Do not throw it around.
(2) Do not allow the load to be overloaded by the wires, or install too many electrical appliances to connect to the same placement.
(3) Do not put flammable, explosive, drama drugs or contaminated items in the car or shop. During the business period, the stored samples should be appropriate and should be displayed as possible.
(4) No time to time, the obstruction channels, stairs and entrances shall be placed in a miscellaneous or exhibited.
Digital mall sales management system
1. Sellers receiving customers with the principle of receiving the area where the customer is responsible for. The current reception customers cannot receive two groups of customers at the same time. When the second group of customers arrive at the counter, the salesperson of the same area will come forward to receive it.
2. Sales staff shall not summon and receive customers across regions.Do not maliciously evaluate the terminals in other areas.Once a penalty is discovered 200 yuan, the severe case will be fired.
3. During the event, the sales staff system outside the hall:
(1) The general marketing promotional activity depends on the situation of the store.
(2) During the propaganda process, the salesperson outside the department can directly guide the customers outside the department to sell them.If the customer is terminated to other regions in this area without the termination of the terminal, the sales of the sales staff in the area where the client is located will be carried out for secondary marketing.
4. (1) The salesperson did not go to work. The old customers came to find themselves. The waiters in the area where the current salesperson is located is received. It is not sold on the same day.
(2) If the original salesman goes to work and is receiving customers, you can choose another current sales staff to receive.
5. The salesperson can receive customers normally on the day of the rest.
If there is no above situation, the store managers will be arranged for full treatment.
The General Principles of Digital Mall Management Support System and Management System
Management support system
Fire safety management; shopping mall environment management;
Property facilities management; merchant decoration management;
Brand structure management; merchant sales management;
After -sales service management; standardized management;
Marketing activities; performance assessment management.
General Provisions of Mall Management System
1. In order to ensure the sustainable and healthy development of this community, establish a good brand and reputation, and continuously improve the quality of service, according to the actual situation of this community, this management manual is specially formulated.
2. All businesses shall apply for legal business licenses according to law, and shall not put in various hazardous flammable materials, burst objects, villains and items that endanger the public safety and public hygiene of the mall.
3. During the operation of all merchants, we should take care of the overall goodwill of the mall, comply with relevant government laws and regulations, and shall not sell, operate, give away prohibited products, counterfeit products, inferior products or infringement products;Trading principles.

Related tags： Appliances